Information we collect

• Contact details: your name, email address, and phone number.
• Delivery details: the recipient’s name, address, and phone number.
• Order details: products, options, gift message, occasion, and any voice message you record.
• Photos you upload to personalize a gift.
• Payment confirmation from Stripe. We never see or store your full card number.
• Account details if you create an account, such as saved recipients and order history.
• Device and usage data such as IP address, browser type, and pages visited, used for security and site performance.
• Messages you type into our chat assistant or contact form.

How we use it

• To make, package, and deliver your order, and to send order and shipping updates.
• To answer questions and resolve problems with an order.
• To prevent fraud and keep the site secure.
• To send marketing emails only if you sign up. Every email has an unsubscribe link.

Cookies and analytics

We use essential cookies and local storage to keep your cart, checkout, and sign-in working.

We use Vercel Web Analytics and Speed Insights to count page visits and measure site speed. Google Analytics loads only if you choose “Accept analytics” in the privacy banner. We do not use advertising trackers.

Who we share it with

We share only what each service needs to do its job:

• Stripe — payment processing and sales tax calculation.
• Shippo and shipping carriers (such as USPS, UPS, and FedEx) — shipping labels, delivery, and tracking.
• Uber Direct — local courier delivery in Orange County, when you choose it.
• Hosting, database, and secure file-storage providers that run our website and store orders and photos.
• Our email provider — order confirmations and shipping updates.
• OpenAI — to answer messages you type into the chat assistant.

We do not sell your information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Your photos and voice messages

Original photos are stored privately and opened only through short-lived, signed links when we need them for production or support. We never use customer photos in marketing without your separate, written permission.

We keep original photos for up to 12 months after your order so we can fix a problem or reprint, then delete them. Voice messages are kept for 12 months, after which the QR link stops working. You can ask us to delete either sooner.

Photo Upload Policy →

How long we keep other information

We keep order and payment records for as long as tax and accounting laws require (generally up to 7 years). Account details are kept until you ask us to delete your account.

Your privacy rights (including California / CCPA)

California residents have the right to know what personal information we collect and how we use it, to ask us to delete or correct it, and to opt out of the sale or sharing of personal information (we do not sell or share it). We will not treat you differently for using these rights.

To make a request, email info@pixigift.com with the subject “Privacy request” or call (949) 547-7960. We will confirm your identity using the email or phone number on your order and respond within 45 days. You may also use an authorized agent.

Children

PixiGift is not directed to children under 13, and we do not knowingly collect their personal information. Photos of children uploaded by a parent or guardian are used only to make that order.

Changes to this policy

If we change this policy, we will post the new version here and update the date at the top.

Contact us

Email info@pixigift.com or call (949) 547-7960. Please include your order number if you have one.

Contact page →