Returns & Refunds
Every PixiGift is made to order from your photo. If your gift arrives damaged, defective, or wrong, we will replace it for free or refund you.
Last updated October 11, 2026
Damaged, defective, or wrong items
If your gift arrives damaged, has a production defect, or is not what you ordered (wrong product, option, or photo), tell us within 14 days of delivery and send a photo of the problem. We will send a free replacement or give you a full refund, including shipping — your choice.
You do not need to send the item back unless we ask.
What we cannot accept
Because each item is made just for you, we cannot accept returns for:
- A change of mind, or no longer needing the gift.
- A product, option, photo, or message that you chose and approved at checkout.
- Small differences in color or placement compared with the on-screen preview.
- Print quality from a low-resolution photo after we warned you about it.
- Damage that happens after delivery.
Cancelling an order
You can cancel any order for a full refund within 2 hours of placing it. After that, we can still cancel if production has not started — contact us as soon as possible. Once your gift is in production it cannot be cancelled.
How to request a replacement or refund
- Email info@pixigift.com or call (949) 547-7960 within 14 days of delivery.
- Include your order number and at least one photo showing the problem (and the box, if it was damaged in shipping).
- We reply within 1 business day to confirm your replacement or refund.
Refund timeline
Approved refunds are issued to your original payment method within 3 business days. Your bank or card issuer may take another 5–10 business days to show it. Replacements are made and shipped at no cost to you, at the same shipping speed you originally paid for.
Lost packages
If tracking shows your package was lost, or it has not arrived 7 days after the latest estimated delivery date, contact us. We will work with the carrier and send a replacement or refund.
Perfect Gift Guarantee
Our Perfect Gift Guarantee is this policy: if your gift arrives damaged, defective, or wrong, we make it right with a free replacement or a full refund.
Contact us
Email info@pixigift.com or call (949) 547-7960. Please include your order number if you have one.
